888neko takes the privacy of its users seriously. This document explains, in plain language, what data we collect, why we collect it, how we use it, who we may share it with, and what your rights are as the data subject — all in compliance with the Lei Geral de Proteção de Dados (LGPD, Law No. 13.709/2018).
The 888neko is the operator of the sports betting and online casino platform accessible at 888neko.net. For the purposes of the Lei Geral de Proteção de Dados (LGPD), 888neko is the Controller of its users' personal data — meaning we are the ones who determine the purpose and manner in which your data is processed.
This Privacy Policy applies to all personal data collected when you access the site, create an account, make deposits, place bets, use support, or interact with the 888neko platform in any other way. By using our services, you acknowledge that you have read and understood this document.
DPO (Data Protection Officer): 888neko has appointed a Data Protection Officer responsible for overseeing the handling of personal data and responding to data subject requests. Contact: suporte@888neko.net — subject line "LGPD – DPO".
The 888neko collects only the data necessary to provide the contracted services, meet legal obligations, and improve the user experience. Collection is transparent and proportionate to the purpose of each data category.
Important: we will never ask for your password, full card details, or banking information via email, WhatsApp, or any channel other than the platform's secure area. Be wary of any contact requesting this information — it may be a phishing attempt.
Each piece of data collected by 888neko has a specific purpose. We do not use data for purposes other than those stated in this policy without prior notice and, where required by the LGPD, without renewed consent.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account creation and management | Full name, CPF, email, phone number | Contract performance |
| Identity verification (KYC) | National ID/Driver's License, proof of address | Legal obligation |
| Payment processing | Pix, card, and TED data | Contract performance |
| Fraud and money laundering prevention | IP, history, KYC | Legal obligation / legitimate interest |
| Customer Support | Conversation history | Contract performance |
| Marketing Communications | Email, mobile | Consent |
| Platform improvement | Behavioral data | Legitimate interest |
| Responsible Gambling | Betting history, sessions | Legal obligation / legitimate interest |
Marketing communications — such as emails about promotions, new games, and bonuses — are sent only to users who opted in during registration or later through their account settings. You can unsubscribe at any time by clicking the unsubscribe link in any communication or by adjusting your preferences directly in your 888neko account.
The LGPD requires that all personal data processing have a legal basis to justify it. The 888neko bases the processing of your data on the following legal grounds set out in Art. 7 of Law No. 13.709/2018:
The 888neko does not sell users' personal data. Ever. Full stop. Data sharing occurs only in the situations described below, each with a specific and proportionate purpose:
We share necessary data with companies that help us operate the platform, always under contracts that require LGPD compliance and prohibit the use of that data for their own purposes:
888neko may share data with Brazilian authorities when required by court order, request from a competent regulatory body, or a legal obligation — such as suspicious transaction reports required under anti-money laundering legislation. In such cases, data sharing is limited to the minimum necessary and carried out with due care.
Guarantee: all third parties that receive user data from 888neko are contractually required to handle that information with the same level of protection demanded by the LGPD, and are prohibited from using it for any purpose other than the one for which it was shared.
All personal data belonging to users of 888neko are stored on protected servers with multiple layers of technical and organizational security. The key measures in place include:
In the event of a security incident that may affect users' personal data, the 888neko will follow the procedures required by the LGPD: notifying the National Data Protection Authority (ANPD) and the affected data subjects within the legally established deadlines, with clear information about what occurred, which data was affected, and the measures taken to mitigate any harm.
The 888neko uses cookies and similar technologies to ensure the platform works correctly, analyze user behavior, and personalize the experience. Below we explain the types of cookies we use and what they are for:
Required for the platform's basic operation — keeping your session active after login, remembering language preferences, and securing transactions. These cookies cannot be disabled without affecting the functionality of our services.
They collect information about how users interact with the platform — pages visited, session duration, most-played games — in aggregated and anonymized form. Used to identify usability issues and improve the experience. They can be disabled in the platform's cookie settings.
They measure page and game load speeds, identify technical bottlenecks, and help keep the platform running fast — especially important for users accessing via mobile on a 4G connection.
They remember personalized choices such as the last game opened, configured lobby filters, and communication preferences. They improve the experience without sharing data with third parties.
You can manage your cookie preferences at any time through your 888neko account settings. Disabling analytics and preference cookies does not affect access to games or your account balance.
The General Data Protection Law grants you, as the data subject whose information is processed by 888neko, a set of rights that can be exercised at any time by submitting a request to our DPO. Learn about each one:
Request a full copy of all personal data that 888neko holds about you.
Request the correction of incomplete, outdated, or inaccurate data registered on the platform.
Request the deletion of data processed based on your consent, when it is no longer necessary.
Withdraw consent given for consent-based processing at any time.
Request a temporary suspension of data processing in cases where the necessity or legality of processing is disputed.
Request your data in a structured format for transfer to another data controller.
To exercise any of these rights, contact our DPO at suporte@888neko.net, with the subject line "LGPD – [right requested]". 888neko responds to all requests within 15 business days, as established by the LGPD. In cases of greater complexity, this deadline may be extended by an additional 15 days, with prior notice to the data subject.
Complaint to the ANPD: You also have the right to file a complaint with the National Data Protection Authority (ANPD) if you believe your rights as a data subject are not being respected by 888neko, without prejudice to any other administrative or judicial remedies available to you.
The 888neko retains users' personal data only for as long as necessary for the purposes described in this policy, respecting the minimum retention periods required by law. The criteria used to determine retention periods are:
Once the applicable retention periods expire, data is securely deleted or irreversibly anonymized, making it impossible to link back to any specific individual.
The services of 888neko are intended exclusively for users aged 18 and over. The platform does not intentionally collect personal data from minors. If we identify that a user under 18 has created an account — by any means, including the submission of false information — the account will be immediately closed, all funds will be frozen pending investigation, and the minor's data will be deleted as required by the LGPD.
Parents or guardians who suspect that a minor under 18 has created an account on 888neko should contact our support team immediately at suporte@888neko.net so we can act as quickly as possible.
Some of our service partners — particularly game providers such as Pragmatic Play, NetEnt, and Evolution Gaming — may process session data on servers located outside Brazil. In such cases, the 888neko applies the following safeguards required by the LGPD:
The 888neko may update this Privacy Policy periodically to reflect changes in the services offered, applicable legislation, or data processing practices. Any significant change — especially those that may reduce your rights or expand the scope of processing — will be communicated by email with at least 14 calendar days in advance before taking effect.
The date of the most recent update is always shown at the top of this document. For changes that expand your rights or result from immediate legal requirements, the update may take effect immediately with simultaneous notification.
To exercise your rights as a data subject, clarify any questions about this policy, or report a privacy concern, please contact 888neko through the channels below:
Six concrete commitments that go beyond the text of this policy.
All communication between your phone or browser and 888neko's servers is encrypted with state-of-the-art SSL. Your login credentials, transactions, and betting history are never transmitted in plain text — not even for a second.
888neko doesn't just comply with the Lei Geral de Proteção de Dados — we treat it as a baseline standard. We have a designated DPO, contracts in place with all data processors, and documented processes for handling data subject requests.
Plain and simple: 888neko does not sell, rent, or trade user data with third parties for commercial purposes. The only sharing that takes place is with operational partners required to deliver the service, under contract and with a defined purpose.
888neko's infrastructure undergoes penetration testing and audits conducted by independent specialized firms. Any vulnerability identified is remediated before the next release window — not after.
In the event of any incident affecting personal data, 888neko notifies the ANPD and impacted users within the legally required timeframes, with full transparency about what occurred and the steps taken to resolve it and prevent recurrence.
You decide what you receive: marketing communications are opt-in and can be cancelled at any time. Non-essential cookies are configurable. Your data can be accessed, corrected, or deleted with a simple request to the DPO.
The most frequently asked questions answered directly and without the runaround.
888neko uses behavioral data to identify signs of problem gambling — always to protect the user, never to exploit them.
Set daily, weekly, or monthly limits. Your financial history helps you stay in control.
Alerts based on your session time — access data used to protect you, not to track you.
Request a temporary or permanent block. Your data stays protected throughout the entire period.
KYC data used exclusively to confirm age and account ownership.
Visit our Responsible Gambling to explore all available tools.